No Show Policy

 

Quality care for our patients is our priority. Please take a few minutes to review our no-show policy. If you have any questions please let us know.

San Juan Health Partners is committed to taking care of our patients and attending to their individual needs during their visit. To ensure that we are able to meet this goal, it’s very important that our patients keep their scheduled appointments and notify us in advance if they’re unable to make an appointment. We understand that unexpected obligations, work commitments, and illnesses can affect your schedule. However, there is a high demand for appointments and by notifying us of any change as early as possible, we can offer your time slot to another patient who needs to be seen. Be sure to check your schedule carefully to avoid appointment cancellations.

If you need to cancel an appointment, please do so by calling the clinic as soon as possible. If you do not cancel the appointment and do not show up, it will be recorded as a no-show. Failing to cancel an appointment by noon one business day prior to the scheduled appointment time will also be considered a no-show; as will arriving late and being unable to be seen by the provider. Two or more no-shows during the year may result in termination of the provider-patient relationship.  

Patients will be asked to agree to and sign the policy when they come in for their next visit. With appointments in high demand, we hope this policy will help ensure that our patients get in to see providers as timely as possible and help us sustain our services. Our priority is to meet our patients needs and provide quality healthcare services.